DoctorOnCall is an online platform that connects patients with licensed doctors in Malaysia, Singapore and Philippines. The company was founded in 2015 with the goal of making healthcare more accessible, affordable and convenient for patients.
DoctorOnCall offers virtual consultations and prescriptions, as well as home visits and follow-up care. The platform has a wide range of services, including general medicine, pediatrics, mental health, and more. Patients can book appointments, consult with a doctor, and receive a prescription all through the platform, without ever having to leave their home.
One of the key features of DoctorOnCall is its focus on accessibility. The platform is designed to be user-friendly and easy to use, making it accessible to patients of all ages and backgrounds. Additionally, the platform offers a wide range of services and doctors to choose from, which makes it easy for patients to find the right doctor to suit their needs.
DoctorOnCall also offers a mobile app which makes it easy for patients to access the platform on the go. The app allows patients to book an appointment, consult with a doctor, and receive a prescription all through the platform, without ever having to leave their home.
Overall, DoctorOnCall is a leading telemedicine platform in ASEAN region, providing an easy and convenient way for patients to access healthcare services.
There are several key success factors that have contributed to DoctorOnCall's growth and success as a telemedicine platform:
Accessibility: DoctorOnCall's platform is designed to be user-friendly and easy to use, making it accessible to patients of all ages and backgrounds. Additionally, the platform offers a wide range of services and doctors to choose from, which makes it easy for patients to find the right doctor to suit their needs.
Convenience: DoctorOnCall's platform allows patients to book appointments, consult with a doctor, and receive a prescription all through the platform, without ever having to leave their home. This makes healthcare more convenient for patients, especially for those who have mobility issues or live in remote areas.
Quality of service: DoctorOnCall ensures that the service provided by their doctors are of high quality by only engaging licensed doctors who are registered with their respective countries' regulatory bodies.
Focus on patient satisfaction: DoctorOnCall places a high emphasis on patient satisfaction, regularly gathering feedback and making improvements to their services to ensure patients are happy with the care they receive.
Strong partnerships: DoctorOnCall has established partnerships with other healthcare providers, insurers and employers which allows them to expand their reach and offer a more comprehensive service to their patients
Use of technology: DoctorOnCall utilizes technology to improve the patient experience and make it more efficient, such as providing a mobile app, online booking and video consultation
Innovation: DoctorOnCall continues to innovate and expand their services to meet the changing needs of their patients, such as the addition of home visits and follow-up care
Strong leadership: The company has a strong leadership team, who are able to make strategic decisions that have helped DoctorOnCall to achieve its goals and grow rapidly.
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